Lensology – COVID-19 Statement

Apr 15, 2020

Last Updated: 9th November

Hello to all of our customers and we hope you are safe during these testing times.

Following the government announcement on 31st October, Lensology continue to take steps to support the national effort during this pandemic.

We are continuing to offer our service, ensuring our operations happen in a safe environment, our support members can work offsite and that our technicians have the right process to deliver your prescription orders.

We very much appreciate all the efforts that the NHS, key and essential workers are doing and we are still maintaining our offer of 10% extra off our deals of all key workers. 

Lensology remains fully functional with customer and staff safety a top priority without any delays.


So how is the lab managing to make your glasses and remain safe?

Our lab technicians have their own private working space to deliver your order. Our software and project team are all safe offsite, so it’s business as usual. There’s extra care when it comes to sanitising, fulfilling orders and general staff collaboration. We are now providing an ultrasonic deep clean for free on all glasses that arrive at our lab, ensuring that they are clean and sanitised when they arrive back to you in the post.


An update on all orders

As a result of many of our customers now working from home, we are seeing a large increase in the number of specific lenses being ordered. Blue light protect lenses are getting a lot of interest (protection from PC, laptop screens and mobile devices), as are tinted and transition lenses for those that are now spending more time in the garden than would be normal.

So whilst you are still ordering ‘Reglaze Packs’ we will continue to be here to provide the same fast and cost effective service that we are so well known for.


We’re still sending out Reglazing Packs

Whether your lenses are damaged, or just need updating, we are available to do this for you by requesting a pack through our website.

The postal service that our business relies upon is still working well, we are not experiencing any delays in either direction.

Following the first lockdown in March, we have changed the way we operate, ensuring that we can help as many people as possible who need new lenses in their glasses. We’ve introduced new ways in which you can request a pack on our website, making it even easier for you if you cannot leave your home:

#1 – Receive a freepost pack in the post

Request a pack on our website and we’ll send you a freepost pack to pop your glasses in and fill out your prescription information. Once you are ready to send us your glasses, pop the freepost pack in a Royal Mail post box and we’ll do the rest.

#2 – Print a shipping label and use your own box

If you have a spare box lying around, you can request a freepost shipping label to send us the glasses under your own steam. We’ll send over an email will all the information you need to include about your prescription. Then just pop your package with freepost label attached into a royal mail post box, easy peasy.

#3 – DPD Pickup

If you cannot leave the house or cannot get to the post office, we can organise DPD to collect your glasses directly from you. We charge just £10 for this service and if you request this option we will simply add the cost to your order.


Finally, a big thank you

To show our appreciation in a small way, we are offering all key workers a further 10% off any deals we are running during this period. If you are a key worker or know someone that is, please can you please pass on the news of the discount and it can be redeemed on our website against all of our reglazing services.

Lastly, from all of us at Lensology, we hope you and your family stay safe during this challenging period.

Ready to order your FREE pack?

We provide a free pack sent to your door, inclusive of a free return postage box for your frames. You’ll just need to provide a few simple details and then we can get it over to you ASAP!