Thank you for your pack request!
You’ll shortly receive your pack to put your glasses in and send back to us for processing.
You’ll shortly receive your pack to put your glasses in and send back to us for processing.
If you are a loyal customer of ours you may well be asking,
Do not fear, we haven’t been abducted or harmed in any way during this process. We are all still here, happy, healthy and beavering away making your glasses. At first we simply wanted to freshen up our website, but whilst thinking about this we considered how far we have come and how our business has evolved.
Good question and it needs explaining – we really liked the name ReglazeMyGlasses too, it did what it said on the tin. We had a loyal customer base who were using us time and time again, so we wondered whether it would be best to simply keep the old name.
We felt the name change was needed for two main reasons; The first was…copy cats (and lots of them!) About a year after we launched our unique new online service, copycat traders started to appear, Reglaze-this and Reglaze-that were popping up all over the place, none of them doing the job as well as us and none with the same experience or knowhow. It’s said that “imitation is the sincerest form of flattery,” but some of these outfits were merely copying and pasting entire sections of our website – and that’s just plain rude! These other companies didn’t need to work as hard as we did to build a website and service from scratch because they were simply copying ours. For a time these disreputable companies were appearing on a monthly basis.
That’s true, competition is fine and healthy. If someone has a great idea, it stands to reason that in time it will be copied and we can cope with that. However, what we have increasingly seen, is that happy ReglazeMyGlasses.com customers find it difficult to work out who is who when searching for us, as other websites maliciously look the same. People encouraged to use us from recommendations have inadvertently ended up using a similar sounding company that has given poor and inferior service. That isn’t fair for either the customer or indeed us. That’s reason No.1 for the name change to Lensology.
Fortunately we have been successful enough to live with the copycats but we also wanted to reflect how our service has evolved since we began.
Our concept originally was to fill a gap that traditional high street opticians weren’t interested in – removing lenses from an old existing frame and replacing them with new lenses. Many people want to keep their frames for a wide variety of reasons, but often Opticians don’t want to do this and will even tell you it can’t be done! This is called Reglazing.
The evolution of the internet has meant that in recent times more and more brand new frames are being purchased and sent along to us to be fitted with lenses. The optical industry name for this service is “Glazing”, you “Glaze” lenses into a new frame and “Reglaze” a previously worn frame. We therefore wanted to choose a new name that matched the full range of what we do and the services we provide.
We Reglaze and we also Glaze glasses frames, but trying to find a name that suggested both was proving difficult. Ultimately we thought that whether the frames are old or new, our service is supplying and fitting lenses so that should be the focus (pun intended). After that it was all about coming up with a name that suits the service we provide and our experience and knowledge. So we came up with Lensology. We like it a lot and hope you do too.
Kate and the Team at Lensology